Matheson


Outsourcing and Contracted Services

Outsourcing and Contracted Services

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Expertise

"You can really count on the team to come up with a solution. The lawyers understand our requirements, get stuck into the detail and move the issue forward."
Chambers Europe

Our Outsourcing Group advises clients, across all industry sectors, on a broad range of complex outsourcing, contracted services and managed services contracts. We draw on the expertise of lawyers from a broad range of disciplines and industry groups within Matheson, reflecting the varied nature of outsourced and managed services, the range of industries looking to outsourced and managed services solutions, and the complex legal, commercial and contractual issues which arise in negotiating and managing such contracts.

We have unparalleled experience in advising both services providers and customers on all types of outsourcing and managed services transactions, across the full spectrum of business and industry, including:

  • IT infrastructure and services
  • business process outsourcing
  • accounts receivable and accounts payable management
  • back office services
  • HR and payroll
  • financial services
  • warehousing, distribution and logistics management
  • facilities management
  • telecommunications and data centre services
  • contact centre services

The Group, headed by Anne-Marie Bohan, advises on all aspects of outsourcing or managed services transactions, from project initiation to successful execution, including the tendering process and contract negotiations, employment and industrial relations strategies, corporate matters, regulatory requirements, intellectual property and knowledge management, property, VAT and tax structuring, ongoing management of the outsourced relationship, and exit strategies and transitioning to second generation providers.

Experience Highlights

Lawyers in the group have advised:

  • a major multinational IT services company on the outsourcing to it of the IT infrastructure and services of one of Ireland’s largest financial institutions, the largest and highest value IT outsourcing in Ireland to date
  • a major multinational software company on the outsourcing of multiple services, including manufacturing, replication, logistics and contact centre requirements, including some of the most complex and highest value outsourcings to date in Ireland
  • a major multi-national business processing outsourcing contract for its EMEA-wide credit and collections function
  • a major card processing company on the outsourcing to it of the card processing activities of two of Ireland’s largest financial institutions
  • a major multinational on various large scale telecommunication services contracts, including co-location agreements and telecommunications managed services agreements
  • a large Irish bank on its data centre procurement and migration arrangements
  • in relation to IT and BPO outsourcings, both intra-group and on a third party basis

Accolades

"Excellent depth of knowledge and a commercial approach."
Chambers Europe 2015

Anne-Marie Bohan is "strong in the area of outsource contracts".
European Legal 500 2014

"You can really count on the team to come up with a solution. The lawyers understand our requirements, get stuck into the detail and move the issue forward."
Chambers Europe 2013

Outsourcing and procurement are core areas of activities for the team.
Chambers Europe 2013

"You can really count on the team to come up with a solution. The lawyers understand our requirements, get stuck into the detail and move the issue forward."
Chambers Europe

Our Outsourcing Group advises clients, across all industry sectors, on a broad range of complex outsourcing, contracted services and managed services contracts. We draw on the expertise of lawyers from a broad range of disciplines and industry groups within Matheson, reflecting the varied nature of outsourced and managed services, the range of industries looking to outsourced and managed services solutions, and the complex legal, commercial and contractual issues which arise in negotiating and managing such contracts.

We have unparalleled experience in advising both services providers and customers on all types of outsourcing and managed services transactions, across the full spectrum of business and industry, including:

  • IT infrastructure and services
  • business process outsourcing
  • accounts receivable and accounts payable management
  • back office services
  • HR and payroll
  • financial services
  • warehousing, distribution and logistics management
  • facilities management
  • telecommunications and data centre services
  • contact centre services

The Group, headed by Anne-Marie Bohan, advises on all aspects of outsourcing or managed services transactions, from project initiation to successful execution, including the tendering process and contract negotiations, employment and industrial relations strategies, corporate matters, regulatory requirements, intellectual property and knowledge management, property, VAT and tax structuring, ongoing management of the outsourced relationship, and exit strategies and transitioning to second generation providers.


Lawyers in the group have advised:

  • a major multinational IT services company on the outsourcing to it of the IT infrastructure and services of one of Ireland’s largest financial institutions, the largest and highest value IT outsourcing in Ireland to date
  • a major multinational software company on the outsourcing of multiple services, including manufacturing, replication, logistics and contact centre requirements, including some of the most complex and highest value outsourcings to date in Ireland
  • a major multi-national business processing outsourcing contract for its EMEA-wide credit and collections function
  • a major card processing company on the outsourcing to it of the card processing activities of two of Ireland’s largest financial institutions
  • a major multinational on various large scale telecommunication services contracts, including co-location agreements and telecommunications managed services agreements
  • a large Irish bank on its data centre procurement and migration arrangements
  • in relation to IT and BPO outsourcings, both intra-group and on a third party basis

"Excellent depth of knowledge and a commercial approach."
Chambers Europe 2015

Anne-Marie Bohan is "strong in the area of outsource contracts".
European Legal 500 2014

"You can really count on the team to come up with a solution. The lawyers understand our requirements, get stuck into the detail and move the issue forward."
Chambers Europe 2013

Outsourcing and procurement are core areas of activities for the team.
Chambers Europe 2013



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