In this episode of Matheson Talk Insurtech Insights, James Grogan speaks with Tim Graham, CEO and Founder of Marrow (formerly Malcolm), about how AI is transforming the insurance customer journey. Tim explores the growing role of AI agents in helping consumers research, compare and purchase insurance, the regulatory and consumer protection challenges that come with this shift, and how insurers can prepare for a future where AI-powered assistants become a primary channel for customer engagement.
The discussion also examines the opportunities for greater personalisation, improved customer outcomes and a fundamentally different approach to buying insurance.
